Department: Key Account Management

Position: Key Account Executive

Duties/Responsibilities:

  • Handle general enquiries regarding shipments, vessel ETAs and charges.
  • Conduct targeted conversations with customers to identify their needs.
  • Ensure the timely dispatch of shipping documents to customers and overseas agents.
  • Liaise with customers and overseas agents on shipping activities and documentation.
  • Ensure the accuracy and completeness of all documentation in compliance with customs regulations and international trade requirements.
  • Apply a sound understanding of shipping Incoterms.
  • Perform data entry for freight services.
  • Manage the complete documentation required for compliance operations and advise clients on tariff, rate, cost, quotation and eligibility requirements.
  • Communicate and coordinate with external stakeholders to ensure operational excellence.
  • Work with internal stakeholders to ensure alignment of interests across business activities.
  • Follow operational policies, standards and procedures.
  • Perform any other ad hoc duties as required.

Requirements:

  1. Diploma or degree in Logistics, Supply Chain Management, Business Administration or a related field.
  2. Minimum one to three years of relevant experience in freight forwarding, shipping or logistics operations is preferred.
  3. Good understanding of international shipping procedures, documentation and customs regulations.
  4. Familiarity with shipping Incoterms and air and sea freight processes.
  5. Strong communication and interpersonal skills, with the ability to engage customers and overseas agents effectively.
  6. Customer-oriented mindset with the ability to identify customer needs and provide appropriate solutions.
  7. Detail-oriented, with strong organisational skills to ensure the accuracy and completeness of documentation.
  8. Proficient in data entry and comfortable using logistics or freight management systems.
  9. Ability to multitask, prioritise work and meet tight deadlines in a fast-paced environment.
  10. Strong problem-solving skills and the ability to handle operational issues independently.
  11. Team player with the ability to collaborate with internal and external stakeholders.
  12. Good command of written and spoken English. Additional languages would be an advantage.
  13. Proficient in Microsoft Office applications, including Excel, Word and Outlook.
  14. Willingness to undertake ad hoc duties and adapt to operational needs.

Please email your resume to general@jglww.com. Only shortlisted candidates will be notified.