Department: Customer Service

Position: Customer Service Executive/Indoor Sales

Duties/Responsibilities:

  • Implement appropriate solutions to address customer queries based on sales or customer management knowledge
  • Understand and analyze customer logistics service needs by building communicative and open relationships
  • Collaborate with stakeholders to grow relationships that assist in revenue generation
  • Source and gather costs from agents/vendors/carriers/airlines and perform data entry
  • Provide quotations to customers
  • Plan delivery of logistics services that meet customer requirements
  • Monitor and follow up with the relevant stakeholders during the delivery of logistics services to customers
  • Facilitate adherence to customer service standard
  • Resolve customer relationship management conflicts
  • Follow situational factors that promote or inhibit change
  • Understand risks associated with different approaches of process changes
  • Verify billing documents before sending to customers and ensure payment for our services
  • Work with internal stakeholders to ensure alignment of interest within business activities

Requirements:

  1. Minimum Diploma or equivalent
  2. Minimum 1 year of air freight experience
  3. Good verbal and written communication skills
  4. Preferably with knowledge of shipping regulations and policies
  5. Excellent organizational skills and attention to detail
  6. Resourceful and analytical to provide solutions to meet customers’ needs

Please email your resume to karen.lim@jglww.com. Only shortlisted candidates will be notified.

5 day week